Terms of Service

Last updated: August 25, 2026

Please read these Terms of Service ("Terms") carefully before using petteps.com (the "Site") or placing an order with Petteps ("we," "us," or "our"). By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old to make purchases on the Site. By placing an order, you represent that you are 18 or older and that all information you provide is accurate and complete.

2. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use.

3. Products and Availability

We strive to display product information accurately, including descriptions, images, and pricing. We do not warrant that all content is error-free or current. Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we will notify you and refund the unavailable item.

4. Pricing and Errors

All prices are in U.S. dollars (USD) and are subject to change without notice. If a pricing error occurs, we reserve the right to cancel the affected order and notify you. You will have the option to reorder at the correct price or receive a full refund.

5. Orders

Placing an order constitutes an offer to purchase. Your order is accepted when you receive a confirmation email. We reserve the right to decline or cancel any order for reasons including product unavailability, suspected fraud, or pricing errors.

6. Payment

We accept major credit cards and other payment methods shown at checkout. By placing an order, you authorize us (through our payment processor) to charge your selected payment method for the full order amount. We do not store full payment card details on our servers.

7. Shipping and Delivery

Orders are typically delivered within 7–10 business days. Business days exclude weekends and U.S. federal holidays. Delivery may occasionally take longer due to circumstances outside our reasonable control. Please review our Shipping & Delivery Policy for full details.

8. Order Cancellation and Modification

You may request a modification or cancellation within 6 hours of placing your order. Cancellation is not guaranteed and depends on fulfillment status at the time of your request. If cancellation is no longer possible, you may follow the return process after delivery. See our Return & Refund Policy.

9. Returns and Refunds

We offer a 15-day return window from the date of delivery. Returns are subject to the conditions in our Return & Refund Policy, which is incorporated into these Terms by reference.

10. Intellectual Property

All content on the Site — including text, images, logos, graphics, and software — is owned by Petteps or its licensors. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Prohibited Uses

You agree not to use the Site to: violate any applicable law; infringe intellectual property or privacy rights; submit false or fraudulent information; transmit malware or spam; attempt unauthorized access; or interfere with normal Site operation.

12. Reviews and User Content

By submitting a review or other content, you grant Petteps a non-exclusive, royalty-free license to use and display that content. Reviews must reflect your genuine experience. We comply with applicable FTC guidelines on endorsements and testimonials.

13. Promotions and Discount Codes

Promotions are subject to the terms stated at the time of the offer. Unless stated otherwise, they cannot be combined with other offers, applied to past orders, or exchanged for cash.

14. Third-Party Services

The Site may include links to third-party websites. We are not responsible for their content or practices. We use third-party service providers — including Shopify, payment processors, and fulfillment partners — whose use of your data is governed by their own policies.

15. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Nothing in these Terms limits any rights you have under applicable consumer protection laws that cannot be lawfully disclaimed.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PETTEPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THAT CLAIM. Nothing in these Terms limits our liability for matters that cannot be excluded by law.

17. Indemnification

You agree to indemnify and hold harmless Petteps and its affiliates from claims arising out of your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

18. Governing Law

These Terms are governed by the laws of [STATE OF FORMATION / PRINCIPAL PLACE OF BUSINESS], without regard to conflict of law principles. Federal law may also apply where relevant. Nothing in these Terms limits any rights you have under applicable federal or state consumer protection laws.

19. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first at [SUPPORT EMAIL]. We will make reasonable efforts to resolve your concern promptly and fairly.

20. Severability

If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

21. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page. Continued use of the Site after any changes constitutes your acceptance.

22. Contact Us

Petteps
[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
Email: [SUPPORT EMAIL]
Contact Page