Shipping & Delivery Policy

Last updated: August 25, 2026

We work hard to get your order to you as quickly as possible. Here's everything you need to know about how we ship.

Estimated Delivery Time

Orders are typically delivered within 7–10 business days.

Business days generally exclude weekends (Saturday and Sunday) and U.S. federal holidays. The delivery estimate runs from the date your order is placed and confirmed.

While we aim to meet this timeframe for all orders, delivery may occasionally take longer due to carrier delays, severe weather, high-volume periods such as peak holiday seasons, logistics disruptions, or other circumstances outside our reasonable control.

Order Processing

After your order is placed, we verify your payment and coordinate with our fulfillment partners to prepare your shipment. Processing typically takes 1–2 business days before your order is on its way.

Shipping Destinations

We currently ship to addresses within the United States. Certain remote locations or P.O. boxes may have limited service or longer delivery windows. If we are unable to ship to your address, we will notify you and provide a full refund.

Shipping Costs

We offer free shipping on all orders of $50 or more. Orders under $50 may be subject to a flat-rate shipping fee displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours after receiving your tracking email for the carrier's system to reflect the latest information.

Delivery Confirmation

Delivery is considered complete when the carrier records a successful delivery to the address you provided at checkout. If the carrier shows your order as delivered but you haven't received it, we recommend checking around your property, with neighbors, and in any secure parcel areas before contacting us.

Incorrect Addresses

Please verify your shipping address before completing your order. We are not responsible for delays or delivery failures caused by an incorrect or incomplete address. If a package is returned due to an undeliverable address, we will contact you to arrange reshipment at your expense or issue a refund minus any non-recoverable costs.

Lost Packages

If your tracking has not updated for an extended period or your order is significantly overdue, contact us and we will investigate with the carrier. We will work to resolve the situation, which may include filing a carrier claim, reshipping your order, or issuing a refund.

Damaged Packages

If your package arrives visibly damaged, document the damage with photos before or right after opening, then contact us as soon as possible. We will arrange an appropriate resolution.

Stolen Packages

Once a carrier records a successful delivery to the correct address, responsibility for the package transfers to the customer. We recommend using a secure delivery location where possible.

Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or an unclaimed package, we will contact you. You may choose reshipment at your expense or a refund of the product cost. Original shipping fees are not refundable when the return was caused by customer error or inaction.

Order Delays and Your Rights

We are committed to delivering within the timeframe stated above. If your order is subject to an unexpected and material delay, we will notify you as soon as possible. If your order cannot be fulfilled or delivered within a reasonable time, you have the right to cancel for a full refund.

Contact Us

Questions about your shipment? We're here to help:

Petteps
Email: info@petteps.com
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